Frequently Asked Questions
If I have a problem with my order upon return, how is this taken care of?
- Contact a Kent Cleaners Limited customer care representative within 14 days by calling at either (705) 745-3153 or (905) 436-6586.
How will I know my scheduled drop-off and pick-up days?
- At your time you place your order we will confirm your start date and pick up location. In addition, our driver will leave a welcome kit on the first assigned day confirming the scheduled pick-up and drop-off days.
How do I pay for your service?
- You can simply use your credit card.
How do I get Kent Cleaners Limited laundry bags?
- One will be left for you by your driver each time your clothes are picked up.
What type of bag do I use to put my clothes in for pick-up?
- We'll provide sturdy Kent Cleaners Limited laundry bags. If you do not have a Kent Cleaners Limited bag, just leave your dry-cleaning in a plastic bag in your pre-arranged location. Mark the bag "Dry Cleaning for Kent Cleaners Limited" in large letters. Your driver will pick it up and leave a Kent Cleaners Limited bag for your next order.
Where do I put my clothes for you to pick up and drop off?
- You select the location, at either your home or business, if possible one that is sheltered from weather conditions.
Do you use environmentally friendly products for cleaning?
- Yes. Kent Cleaners Limited uses only those products and processes that are safe for your clothes and the Environment!
Does Kent Cleaners Limited charge a delivery or membership fee?
- There are no additional fees.
Laundry
Kent Cleaners Limited new Wash, Dry and Fold service is now available!
In today's fast-paced world, taking time out to sort, wash, dry and fold your laundry leaves less time to spend with your family, finish the work you brought home, or just relax. Our door to door convenience makes doing the laundry as simple as leaving a bag outside. We use gentle highly effective laundering methods and phosphate-free detergents and softeners with little or no scent, keeping in mind those with chemical sensitivities.
How does it Work?
- Put your dirty laundry in the bags we provide (no need to separate dark and light items).
- Drop off your bag at one of our locations or sign up for free pick-up and delivery.
- We return your laundry clean, organized and neatly folded.
This service is ideal for:
- Busy professionals who would like to "outsource" this chore
- Massage clinics, dental or doctor's offices
- Families with a high volume of laundry and not enough time
- People back from vacation
- Anyone who doesn't like doing laundry
- Want to know more?
Please give our friendly staff a call at 705.745.7904 or see our Contact Us page to ask any additional questions you might have.